Questions about project and collaboration
Beyond technical aspects, integration projects also raise organizational questions: how does the project proceed? What resources are needed? And what does long-term support look like?
- How long does a typical integration project take? Duration depends on scope and complexity. A single ERP-shop connection with core data flows (products, prices, stock, orders) typically takes eight to twelve weeks. A comprehensive multi-system integration with middleware, DATEV connectivity and custom APIs spans twelve to twenty weeks. Add two weeks of hypercare after go-live. We create a detailed timeline after the initial system analysis.
- What internal resources do we need to provide? You need a project lead who serves as central contact and can drive decisions. For system analysis and mapping, we need access to your ERP data and subject matter experts (typically 2 to 4 hours per week during the analysis phase). For testing and acceptance, people from the affected departments (purchasing, sales, accounting) should be available.
- How is the project billed? We work with fixed-price packages for defined integration scopes. After the system analysis, you receive a binding offer with detailed scope, milestones and payment plan. Scope changes are managed through a transparent change request process. For ongoing operations after go-live, we offer SLA-based monthly packages.
- Do you offer maintenance and operations after go-live? Yes, we offer SLA-based operations packages that include monitoring, alerting, error analysis and quarterly optimization reviews. Operations contracts include defined response times and proactive measures like compatibility checks before system updates. Our contract renewal rate of 97 percent (project experience) shows that our clients value this long-term support.
- Can we operate the integration internally? Yes, after go-live we hand over complete documentation: architecture diagrams, API specifications, mapping matrices, monitoring setup and operations handbooks. If your IT team has the necessary capacity and expertise, you can take over operations entirely. Many clients still choose our managed service because integration topics require specialized knowledge and internal IT is usually occupied with other tasks.
- Do you only work with clients in Northern Germany? No, we work nationwide and internationally. Collaboration is primarily remote: workshops via video conference, shared project boards and staging environments enable close collaboration regardless of location. For kick-off workshops and important milestones, in-person meetings are possible. Get in touch and we will discuss the optimal collaboration model for you.