Questions about project and collaboration
Do you offer maintenance and operations after go-live?
Answer
Yes, and for many clients this is the more important part. An integration is not a finished project but a living connection between systems that both keep evolving. Our SLA-based operations packages include monitoring of the data flows, alerting on disruptions, error analysis and quarterly optimization reviews in which we discuss bottlenecks and expansion requests.
The operations contracts include committed response times as well as proactive measures like compatibility checks before system updates. Our contract renewal rate of 97 percent (project experience) suggests that our clients find this long-term support dependable. The scope of the operations packages can be found under services.