Talk to us about your integration project

Depending on the nature of your inquiry, we recommend different contact channels. For an initial project inquiry, the contact form on this page is best as we can capture the key information in a structured way and prepare specifically for the first meeting. For quick questions about a running project or existing inquiry, a call to +49 5123 9579000 is the fastest route. Technical support requests from operations clients should be sent via email to mail@shop-integration.de so we can document and track the case.

Describe your system landscape and your goals in a few sentences. The more specific your information about the involved systems (ERP, shop, accounting), the desired data flows and the current state of integration, the better we can prepare for the first meeting. All information is treated confidentially and used exclusively for processing your inquiry. Answers to common questions can also be found on our FAQ page.

You do not need to formulate finished requirements in the contact form. A brief description of your current state and your goals is completely sufficient. Example: We use SAP Business One and a Shopware 6 shop. Currently, products and prices are synchronized manually. We are looking for an automated solution with real-time stock reconciliation. Based on such information, we prepare specifically for the first meeting and can present concrete solution approaches already in the first call.

The free initial meeting is most productive when you briefly consider the following points beforehand. Finished documents are not required, but a rough overview helps us conduct the conversation in a targeted manner.

Many companies face the same challenge: the online shop is running, but data between shop, ERP and accounting is transferred manually. This costs time, causes errors and does not scale with growing business. This is exactly where we step in. XICTRON specializes in system integration for online shops and brings experience from over 50+ successful integration projects to every conversation.

Many decision-makers wonder whether a phone call or written inquiry is the better starting point. Our recommendation: if you already have a rough idea of your systems and desired data flows, the contact form is ideal. We prepare specifically for the first meeting based on your information and can present concrete solution approaches already in the first call.

If you prefer to orient yourself first and have open questions, feel free to call us directly. Our integration specialists take the time for a non-binding conversation and help you structure the next steps. In both cases, you receive an honest assessment, not a sales presentation with prepared slides, but a technical discussion at eye level.

The free initial consultation typically lasts 30 minutes and follows a proven structure. First, you describe your current situation: which systems are in use? How is data currently exchanged between systems? Where are the biggest pain points? Then we provide an initial assessment: which integration strategy do we recommend? Which data flows have the highest priority? What does a realistic timeline look like? Finally, we jointly agree on the next steps, typically a detailed system analysis or a workshop with your departments.

After the initial consultation, you receive a written summary within three business days with our first assessment and a proposal for next steps. If the project is promising for both sides, a detailed system analysis typically follows where we capture your existing system landscape, data structures and business processes in detail. The result is an integration blueprint with all interfaces, data formats and priorities, combined with a binding fixed-price offer for implementation.

The system analysis is a standalone project step that is separately commissioned and billed. However, it is not non-binding: if you decide to proceed with implementation, the analysis effort is credited against the project budget. This approach ensures we invest sufficient time in analysis to create a reliable offer without you taking on risk.